Contact Us

Questions, comments or need more information?

Is your question not on one of our information pages or is something not entirely clear? Send an email to support@paulcome.com . Indicate your name, contact telephone number and the city in which you live. Please share photos of the products if you ask for after-sale service. 

Customer service - Office hours:

From Monday to Friday from 9:00 AM to 5:00 PM

Saturday 10:00 AM to 6:00 PM

Sunday closed.

Frequent questions:

Q: How long will it take to receive my package?

A: Please note that we need an average of 3-7 days to complete your order before shipping. You can be sure that we are doing everything possible to get your order to you as soon as possible. Once your order has been shipped, depending on your country or region, the estimated delivery time is between 14 and 30 days. Take into account public holidays that may affect delivery times.

Q: What is the return policy of the company?

A: After we receive your return and inspect the condition of your item, we will process your return or exchange. Please allow at least 14 days from receipt of your item to process your return or exchange. 

Q: How can I contact you regarding my order?

A: You can contact us by email at support@paulcome.com  or by using the form on this page.